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<html class="no-js" lang="en" dir="ltr" data-qb-installed="true"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><style data-emotion="css" data-s=""></style>
    
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    <title>Aster - We'll Treat You Well</title>
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    <style>
      @import url("https://fonts.googleapis.com/css2?family=Mulish:wght@400;600;700&display=swap");
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    <link rel="stylesheet" href="css/style.css">
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.lf-progress::-webkit-slider-thumb {
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.lf-progress::-ms-thumb {
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.lf-progress:focus::-ms-fill-lower {
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}
.lf-progress:focus::-ms-fill-upper {
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}
.lf-player-container :focus {
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}
.lf-popover {
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}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  opacity: 1;
  visibility: visible;
  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
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.lf-popover-content.hidden {
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.lf-player-btn-container {
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.lf-player-btn {
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.lf-player-btn.active {
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.lf-popover {
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}

.lf-popover-content {
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  opacity: 1;

  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
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}

.lf-popover-content.hidden {
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.lf-arrow {
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.lf-right-align,
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.lf-text-input {
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  border-radius: 5px;
  padding: 3px;
  width: 60px;
  margin: 0;
}

.lf-color-picker {
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  flex-direction: row;
  justify-content: space-between;
  height: 90px;
}

.lf-color-selectors {
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.lf-color-component {
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  flex-direction: row;
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}

.lf-color-component strong {
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}

.lf-color-component input[type='range'] {
  margin: 0 0 0 10px;
}

.lf-color-component input[type='number'] {
  width: 50px;
  margin: 0 0 0 10px;
}

.lf-color-preview {
  font-size: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: space-between;
  padding-left: 5px;
}

.lf-preview {
  height: 60px;
  width: 60px;
}

.lf-popover-snapshot {
  width: 150px;
}
.lf-popover-snapshot h5 {
  margin: 5px 0 10px 0;
  font-size: 0.75rem;
}
.lf-popover-snapshot a {
  display: block;
  text-decoration: none;
}
.lf-popover-snapshot a:before {
  content: '⥼';
  margin-right: 5px;
}
.lf-popover-snapshot .lf-note {
  display: block;
  margin-top: 10px;
  color: #999;
}
.lf-player-controls > div {
  margin-right: 5px;
  margin-left: 5px;
}
.lf-player-controls > div:first-child {
  margin-left: 0px;
}
.lf-player-controls > div:last-child {
  margin-right: 0px;
}
</style><style type="text/css">.lf-progress {
  -webkit-appearance: none;
  -moz-apperance: none;
  width: 100%;
  /* margin: 0 10px; */
  height: 4px;
  border-radius: 3px;
  cursor: pointer;
}
.lf-progress:focus {
  outline: none;
  border: none;
}
.lf-progress::-moz-range-track {
  cursor: pointer;
  background: none;
  border: none;
  outline: none;
}
.lf-progress::-webkit-slider-thumb {
  -webkit-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-moz-range-thumb {
  -moz-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-ms-track {
  width: 100%;
  height: 3px;
  cursor: pointer;
  background: transparent;
  border-color: transparent;
  color: transparent;
}
.lf-progress::-ms-fill-lower {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-fill-upper {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-thumb {
  border: 0;
  height: 15px;
  width: 15px;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress:focus::-ms-fill-lower {
  background: #ccc;
}
.lf-progress:focus::-ms-fill-upper {
  background: #ccc;
}
.lf-player-container :focus {
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}
.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  opacity: 1;
  visibility: visible;
  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-player-btn-container {
  display: flex;
  align-items: center;
}
.lf-player-btn {
  cursor: pointer;
  fill: #999;
  width: 14px;
}

.lf-player-btn.active {
  fill: #555;
}

.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  background-color: #ffffff;
  opacity: 1;

  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
  padding: 10px;
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-arrow {
  position: absolute;
  z-index: -1;
  content: '';
  bottom: -9px;
  border-style: solid;
  border-width: 10px 10px 0px 10px;
}

.lf-left-align,
.lf-left-align .lfarrow {
  left: 0;
  right: unset;
}

.lf-right-align,
.lf-right-align .lf-arrow {
  right: 0;
  left: unset;
}

.lf-text-input {
  border: 1px #ccc solid;
  border-radius: 5px;
  padding: 3px;
  width: 60px;
  margin: 0;
}

.lf-color-picker {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
  height: 90px;
}

.lf-color-selectors {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.lf-color-component {
  display: flex;
  flex-direction: row;
  font-size: 12px;
  align-items: center;
  justify-content: center;
}

.lf-color-component strong {
  width: 40px;
}

.lf-color-component input[type='range'] {
  margin: 0 0 0 10px;
}

.lf-color-component input[type='number'] {
  width: 50px;
  margin: 0 0 0 10px;
}

.lf-color-preview {
  font-size: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: space-between;
  padding-left: 5px;
}

.lf-preview {
  height: 60px;
  width: 60px;
}

.lf-popover-snapshot {
  width: 150px;
}
.lf-popover-snapshot h5 {
  margin: 5px 0 10px 0;
  font-size: 0.75rem;
}
.lf-popover-snapshot a {
  display: block;
  text-decoration: none;
}
.lf-popover-snapshot a:before {
  content: '⥼';
  margin-right: 5px;
}
.lf-popover-snapshot .lf-note {
  display: block;
  margin-top: 10px;
  color: #999;
}
.lf-player-controls > div {
  margin-right: 5px;
  margin-left: 5px;
}
.lf-player-controls > div:first-child {
  margin-left: 0px;
}
.lf-player-controls > div:last-child {
  margin-right: 0px;
}
</style><style data-styled="active" data-styled-version="5.3.11"></style></head>

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    <div class="faq_container" id="faq_container">
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>What are the ePharmacy payment options?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            We accept payments online through credit/debit cards OR by paying
            in cash/card on delivery. You can also use your Secure loyalty
            points SAR equivalent to make payments. If you have a discount
            voucher, you may use it at the time of checkout. 
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>Are there any hidden charges when I make a purchase online?</div>
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        </button>
        <div class="panel font_16">
          <div class="mt-20">
            No hidden charges. All the details of charged amount will be
            displayed during your checkout screen inclusive of taxes.
          </div>
        </div>
      </div>
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        <button class="accordion font_16">
          <div>Why is my payment denied?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            There could be several reasons for this. It’s best if you contact
            your issuing bank to check the status and resolve such like
            situations.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>When does the refund happen in case of a failed or 
          unsuccessful transaction? </div>
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        </button>
        <div class="panel font_16">
          <div class="mt-20">
            For any failed or unsuccessful transaction, there is no refund 
            process to go through. The amount will automatically be reversed 
            into your bank account within the next working day.
          </div>
        </div>
      </div>
      <div class="accordion-section active">
        <button class="accordion font_16">
          <div>
            When does the refund happen in case of a failed or unsuccessful
            transaction?
          </div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            For any failed or unsuccessful transaction, there is no refund
            process to go through. The amount will automatically be reversed
            into your bank account within the next working day.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>How does Cash on Delivery work?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            If you do not wish to make an online payment, you can choose to 
            pay in cash when you receive your order. 
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>
            Is payment online secure?
          </div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            Yes, payment is secure as no payment details are stored within our 
            systems or computers. All your data is encrypted to the highest 
            standard and held on a secure and certified platforms.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>What is the COD charges?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            No Cash On Delivery charges.
          </div>
        </div>
      </div>
      </div>
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Find answers to common questions about payment options, methods, security, and billing on myAster’s digital healthcare and online pharmacy platform.

Payment

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