<!DOCTYPE html>

<html class="no-js" lang="en" dir="ltr" data-qb-installed="true"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    
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    <title>Aster - We'll Treat You Well</title>
    <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no">
    <style>
      @import url("https://fonts.googleapis.com/css2?family=Mulish:wght@400;600;700&display=swap");
    </style>
    <link rel="stylesheet" href="css/style.css">
  <style data-emotion="css" data-s=""></style><style type="text/css">.lf-progress {
  -webkit-appearance: none;
  -moz-apperance: none;
  width: 100%;
  /* margin: 0 10px; */
  height: 4px;
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}
.lf-progress:focus {
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}
.lf-progress::-moz-range-track {
  cursor: pointer;
  background: none;
  border: none;
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}
.lf-progress::-webkit-slider-thumb {
  -webkit-appearance: none !important;
  height: 13px;
  width: 13px;
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  border-radius: 50%;
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}
.lf-progress::-moz-range-thumb {
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  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-ms-track {
  width: 100%;
  height: 3px;
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  background: transparent;
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}
.lf-progress::-ms-fill-lower {
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  border-radius: 3px;
}
.lf-progress::-ms-fill-upper {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-thumb {
  border: 0;
  height: 15px;
  width: 15px;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress:focus::-ms-fill-lower {
  background: #ccc;
}
.lf-progress:focus::-ms-fill-upper {
  background: #ccc;
}
.lf-player-container :focus {
  outline: 0;
}
.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  opacity: 1;
  visibility: visible;
  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-player-btn-container {
  display: flex;
  align-items: center;
}
.lf-player-btn {
  cursor: pointer;
  fill: #999;
  width: 14px;
}

.lf-player-btn.active {
  fill: #555;
}

.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  background-color: #ffffff;
  opacity: 1;

  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
  padding: 10px;
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-arrow {
  position: absolute;
  z-index: -1;
  content: '';
  bottom: -9px;
  border-style: solid;
  border-width: 10px 10px 0px 10px;
}

.lf-left-align,
.lf-left-align .lfarrow {
  left: 0;
  right: unset;
}

.lf-right-align,
.lf-right-align .lf-arrow {
  right: 0;
  left: unset;
}

.lf-text-input {
  border: 1px #ccc solid;
  border-radius: 5px;
  padding: 3px;
  width: 60px;
  margin: 0;
}

.lf-color-picker {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
  height: 90px;
}

.lf-color-selectors {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.lf-color-component {
  display: flex;
  flex-direction: row;
  font-size: 12px;
  align-items: center;
  justify-content: center;
}

.lf-color-component strong {
  width: 40px;
}

.lf-color-component input[type='range'] {
  margin: 0 0 0 10px;
}

.lf-color-component input[type='number'] {
  width: 50px;
  margin: 0 0 0 10px;
}

.lf-color-preview {
  font-size: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: space-between;
  padding-left: 5px;
}

.lf-preview {
  height: 60px;
  width: 60px;
}

.lf-popover-snapshot {
  width: 150px;
}
.lf-popover-snapshot h5 {
  margin: 5px 0 10px 0;
  font-size: 0.75rem;
}
.lf-popover-snapshot a {
  display: block;
  text-decoration: none;
}
.lf-popover-snapshot a:before {
  content: '⥼';
  margin-right: 5px;
}
.lf-popover-snapshot .lf-note {
  display: block;
  margin-top: 10px;
  color: #999;
}
.lf-player-controls > div {
  margin-right: 5px;
  margin-left: 5px;
}
.lf-player-controls > div:first-child {
  margin-left: 0px;
}
.lf-player-controls > div:last-child {
  margin-right: 0px;
}
</style><style type="text/css">.lf-progress {
  -webkit-appearance: none;
  -moz-apperance: none;
  width: 100%;
  /* margin: 0 10px; */
  height: 4px;
  border-radius: 3px;
  cursor: pointer;
}
.lf-progress:focus {
  outline: none;
  border: none;
}
.lf-progress::-moz-range-track {
  cursor: pointer;
  background: none;
  border: none;
  outline: none;
}
.lf-progress::-webkit-slider-thumb {
  -webkit-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-moz-range-thumb {
  -moz-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-ms-track {
  width: 100%;
  height: 3px;
  cursor: pointer;
  background: transparent;
  border-color: transparent;
  color: transparent;
}
.lf-progress::-ms-fill-lower {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-fill-upper {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-thumb {
  border: 0;
  height: 15px;
  width: 15px;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress:focus::-ms-fill-lower {
  background: #ccc;
}
.lf-progress:focus::-ms-fill-upper {
  background: #ccc;
}
.lf-player-container :focus {
  outline: 0;
}
.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  opacity: 1;
  visibility: visible;
  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-player-btn-container {
  display: flex;
  align-items: center;
}
.lf-player-btn {
  cursor: pointer;
  fill: #999;
  width: 14px;
}

.lf-player-btn.active {
  fill: #555;
}

.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  background-color: #ffffff;
  opacity: 1;

  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
  padding: 10px;
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-arrow {
  position: absolute;
  z-index: -1;
  content: '';
  bottom: -9px;
  border-style: solid;
  border-width: 10px 10px 0px 10px;
}

.lf-left-align,
.lf-left-align .lfarrow {
  left: 0;
  right: unset;
}

.lf-right-align,
.lf-right-align .lf-arrow {
  right: 0;
  left: unset;
}

.lf-text-input {
  border: 1px #ccc solid;
  border-radius: 5px;
  padding: 3px;
  width: 60px;
  margin: 0;
}

.lf-color-picker {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
  height: 90px;
}

.lf-color-selectors {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.lf-color-component {
  display: flex;
  flex-direction: row;
  font-size: 12px;
  align-items: center;
  justify-content: center;
}

.lf-color-component strong {
  width: 40px;
}

.lf-color-component input[type='range'] {
  margin: 0 0 0 10px;
}

.lf-color-component input[type='number'] {
  width: 50px;
  margin: 0 0 0 10px;
}

.lf-color-preview {
  font-size: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: space-between;
  padding-left: 5px;
}

.lf-preview {
  height: 60px;
  width: 60px;
}

.lf-popover-snapshot {
  width: 150px;
}
.lf-popover-snapshot h5 {
  margin: 5px 0 10px 0;
  font-size: 0.75rem;
}
.lf-popover-snapshot a {
  display: block;
  text-decoration: none;
}
.lf-popover-snapshot a:before {
  content: '⥼';
  margin-right: 5px;
}
.lf-popover-snapshot .lf-note {
  display: block;
  margin-top: 10px;
  color: #999;
}
.lf-player-controls > div {
  margin-right: 5px;
  margin-left: 5px;
}
.lf-player-controls > div:first-child {
  margin-left: 0px;
}
.lf-player-controls > div:last-child {
  margin-right: 0px;
}
</style></head>

  <body class="light-mode">
    <div class="faq_container" id="faq_container">
      <div class="accordion-section active">
        <button class="accordion font_16">
          <div>What is myAster Returns and Refund policy?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            Return or Exchange will be accepted within 72 hours of online purchase. Products to be returned must be in their original packaging along with the original price tags and labels. Please note that the conditions for requesting return/refund depends on the type of product. Products such as hosieries, socks, earrings, temperature-sensitive items are prohibited for returns/refund. Please note that requests that do not meet Aster Online Return and Refund Policy are not eligible for return/refund. 
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>Can online items be refunded in Aster Pharmacy store?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            If you are not satisfied with any of the products delivered, return is easy and hassle-free. No need to go to our retail store, our In-House Delivery Team will pick up your return. All purchases made online can be returned only to Online Store.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>How long does it take for Refund?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            A refund will be automatically initiated when your order is canceled by myAster or you have initiated the cancellation. Refund will also be processed if order or payment has been unsuccessful. You will be notified through SMS or email once the refund is completed. For Credit/Debit card transactions, payments will be refunded to the respective card and may take up to 15 business days depending on the bank.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>How do I return products?</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            You can return any return eligible item from your Order details screen.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>
            After submitting my return request, what do I need to do to prepare for pick up?
          </div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            One of our customer support executive will get in touch with you for the scheduled pickup and other relevant information.
          </div>
        </div>
      </div>
      </div>
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Find answers to common questions about returns and refunds on myAster, including eligibility, process, timelines, and refund policies for pharmacy orders.

Returns & Refunds

Returns & Refunds